Frequently Asked Questions

Maintenance, painting, cleaning, and carpet cleaning.

We have 24-hour maintenance available.

You may call the leasing office or standby maintenance. You can also submit a service request through the online resident portal.

Maintenance issues are handled in the order in which they are received with any emergency maintenance needs taking precedence.

No. You can give the maintenance technician permission to enter in case you are not home. Once they complete the work, a note will be left letting you know when they were there and what they did.

Call standby maintenance and be ready to verify your residency when they arrive.

Pictures or wall art may be hung with small nails or screws. Do not use any kind of adhesive. Painting or any other decoration requires permission from the manager. The apartment must be restored to the condition it was at move in.

Internet, cable television, and Dish Network are available for an additional cost. We have access to a swimming pool that is open from Memorial Day to Labor Day.

The pool is open seven days a week from 10:00 to dusk. A pool pass must be obtained from the leasing office.

Parking is available on a first come, first served basis. Reserved, carport parking is available upon request.

There is a laundry room in each apartment building. Townhomes have washer and dryer hookups in the basement.

We allow pets in designated buildings.

A $150.00 Pet fee is due at move-in. After that, there is a $20.00 per month Pet rent for up to two pets.

Yes. Contact the leasing office for details.

We do not have a pet park but provide pet waste stations at the property.

Furnished appliances include a refrigerator, gas range, dishwasher (in most apartments and townhomes ), and air conditioner.

We do not offer furnished apartments. Contact the leasing office about furniture rental.

Yes, our shortest lease term is 6 months.

Yes, we offer corporate housing through VIA by Edward Rose. Please contact your Leasing Office for more information.

Due to COVID-19 we will no longer be able to accept packages in our office.

We do not have a fitness center. However, there are fitness centers close to the community.

There are no quiet hours. We charge a fee to rent our community building where applicable.

No

Appointments are appreciated, but walk-ins are welcomed. Our office hours are from 9:00am to 6:00pm Monday through Friday and 10:00am to 4:00pm on Saturday.

A manager is usually on site Monday through Friday.

Applications are taken online. Go to sevillekalamazoo.com or mountroyal-apartments.com.

Application screening is usually completed within 24 hours.

You will need to pay your Security Deposit, Administrative Fee, and your pro-rated rent amount.

Our Leasing Consultants are happy to provide any information for first-time renters.

Rent is paid online through the resident portal or by mailing a check to home office. Payment can also be made at one of several local WIPS payment centers.

Go online and click on Resident Login. Enter Username and Password. Then click on Payments.

There are additional fees for Internet service, Dish Network, and pets.

While it is not required, it is recommended.

Gas, water, sewer, and trash services are included in your rent.

You must contact Consumers Energy before move-in to have the electric service put in your name. Bring the confirmation number when you come to move in.

Internet and cable television are available through Bloom Broadband only.

No

You are allowed to have guests at your apartment. We do ask that any guests please park in parking spots facing away from the building.

It is possible that a longer lease term will result in a lower rental rate. There's no discount for paying in advance.

You will pay security deposit for your new address. The security deposit from your former address, minus any damage or other charges will be forwarded to you after you move out.

No

Upon giving a written minimum 60-day notice, an amount equal to 200% of your monthly rent must be paid plus any other unpaid balances to terminate the lease before the ending date.

The Metro Transit bus has designated stops along KL Avenue and Drake Road, both of which border our communities.

Our communities are close to shopping, entertainment, restaurants, and auto service centers.

Kalamazoo Public Schools

Meadow Run Dog Park is located approximately five minutes away on 8th Street.

Yes

We are located near multiple retail centers with a wide range of options.

Starbucks is less than a mile away.

On Drake Rd. just north of KL Ave.

We are located near the intersection of Drake Road and KL Avenue.